Shipping Policy
Shipping policy
We have 3 and 5 working days handling time before our products are shipped out. Our team tries it's best to ship out your purchases within 24 hours or next day. If the purchase falls on a Saturday after 11am, we will most likely ship the product out on Monday.
Our team does not control the delivery timeframe. We cannot control any delays caused by the USPS, UPS, Fedex, or DHL If you have any questions, email us at [EMAIL].
Our products are usually shipped out in 24-48 Hours. Our products take 10-20 business days for delivery.
Our Return Policy
If you still need to return a product we understand, here are the details:
You can return the backdrops up to 7 days from the date of purchase.
You are responsible for the return shipping fees.
A $3 processing fee will be deducted from the order
Please fill out the tracking form below for a guaranteed return. We need the tracking number to process the return.
Products must be in new and unused condition.
Products with a Custom Logo are not returnable.
You will receive a full product refund, not including shipping. Refunds will be applied to the card or PayPal account you used to make the original purchase. Refunds will be issued within 10 business days of receipt of the product.
Any shipping problems—for example, missing or incorrect items—must be reported within 72 hours of receiving your package. If you have any questions, email us at [EMAIL].
OUR PHILOSOPHY
We created Herbivore with a mission of bringing safe, healthy, wellness-focused natural products to the mainstream. Little did we know that we were pioneering a new category now known as clean, plant-based skincare. Our goal is to continue to change the beauty industry by pushing the limitless of what defines clean beauty and paving the way for ever cleaner, healthier, more sustainable and effective formulations to reach the greatest number of people.
CLEAN, PLANT-BASED SKINCARE
We believe in the power of plants to make your skin even better. Our formulas supersede Clean standards (formulated without 2,700 questionable ingredients in fact) because we scrutinize each ingredient and each formula is made from scratch. At the root of each formula is a clinically proven, natural active that produces phenomenally effective, sensational results and designed by nature to produce magical “Before & Ever-Afters”.
GENTLE + EFFECTIVE FORMULATIONS
We believe less is more. Herbivore pioneered the connection between natural + Dermatological ingredients. Each of our original formulas are like a layer cake of 3 Essential Actives: clinically proven plant-based active + gold standard dermatological active + botanical soothers. Together, the 3 Essential actives work together to be tough on damage and gentle on skin. All our formulas can be layered with each other; stick with your routine and you’ll keep seeing results.
DESIGNED FOR ALL SKINS, INCLUDING SENSITIVE SKIN
The brand was founded to help Alex Kummerow, our co-founder with his eczema. Each formula is tested on all skin types including sensitive skin and is designed to minimize irritation or reactivity so all skins can use it.
ORIGIN STORY
Before meeting in the Emerald City (aka Seattle, WA) and starting Herbivore in 2011, close friends and co-founders Alex Kummerow and Julia Wills had their feet firmly planted in the supernatural.
Julia started her journey learning about the power of crystals and medicinal herbs from her mother, a practicing healer, and later obtained a degree in Health Psychology and Herbology at Bastyr University.
Stemming from an ancestral line of botanists and climate-change scientists, Alex cross-pollInated his deep-rooted respect for and knowledge of plants and the planet with his natural aptitude for cosmetic chemistry.
Together, Julia and Alex manifested small-batch skin solutions for a fast-growing Etsy community and have since cultivated HERBIVORE into a global beauty brand famous for efficacious plant-centric skincare.
They continue to nurture their like-minded team at Herbivore, championing a deeper connection to and understanding of the plant world through sensational, natural beauty products.